Legal

Returns Policy

If you take delivery of a package and the contents have been damaged in transit, defective or incorrect, please contact us at orders@akesiwellness.com as soon as possible to inform us of your wish to return your goods. You must also include your original order number, with your name and address. We will arrange for a replacement to be sent and refund the postage cost of returning the item to us in Singapore.

You must return the original item to us within 30 days of our email confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

Privacy Policy

Privacy matters to Akesi Pte Ltd (hereinafter also referred to as “Akesi” or “we” or “our”) and we know it is very important to you. We are committed to protecting your privacy, keeping your personal information safe and ensuring the security of your data. We may require information from you in order to provide the best service possible.

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (for example name, email, and postal address) and financial information (for example credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we encounter problems processing an order, we will use this information to contact you.

We will not share your personally identifiable information collected at this site with third parties except for the following limited instances:

we have your consent to share the information;
we need to share the information to provide the products you have requested; or
in response to subpoenas, court order or legal process.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. We do not disclose any information to third parties for their marketing purposes.

Some of your data is sent automatically by your web browser or the electronic device that you are using. This may include your IP address and the address of the web page you visit. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings.

We may use your information to contact you about new offers, products and services. If you do not wish to receive this information, please contact us at hello@akesiwellness.com to advise that you wish to opt out of receiving our marketing material.

If you have any questions about our privacy policy you can email us at hello@akesiwellness.com.

Terms of Service

By accessing our website and/or purchasing products from our online store, you engage in our service and therefore agree to be bound by these terms of service. If you do not agree to these terms of service then you may not access the website.

Accessing our Website

Access to the website is not guaranteed and we reserve the right to withdraw or update the products we provide without notice. We will not be liable if for any reason any of the products are unavailable for a period of time. If you set, or are provided with, a password or any other piece of confidential information as part of our security procedures, you must treat such information as confidential, and not disclose such information to any third party. We will assume that any use of our website made using your username and password is you, and Akesi will not be responsible for any such use, except where you have notified us in writing.

The information contained on our website is for educational and product information purposes only. It is not a substitute for ongoing professional care by a clinical doctor or otherwise qualified medical professional.

Modifications to the Service

We may from time to time change the terms that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the terms as changed. You will always be able to review the most current version of the terms on this page. We reserve the right to modify or discontinue this service at any time. We shall not be liable to you or to any third party for any alterations including discontinuance of the service.

Accuracy and Completeness

We are not responsible if the information and statements made available on this site are not accurate, complete or current. Whilst we endeavour to provide accurate information, general information is for education purposes and is not intended to replace the advice of your doctor. We reserve the right to change, move or delete portions of, or may add to, our website from time to time. Akesi does not dispense medical advice or diagnose illness. The views and advice expressed by Akesi are not intended to be a substitute for professional medical advice. Do not attempt to self-diagnose or treat any medical condition based on the information and statements on this website. If you have a medical condition or health concern, see your healthcare professional.

Errors, Inaccuracies, Omissions

Occasionally there may be information on our website that contains errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, or cancel orders if any information is incorrect at any time without prior notice.

Prices and Payment

All prices for products listed on our website are in Singapore dollars (S$) and, unless otherwise stated, are exclusive of any Singapore local tax. Prices are subject to change without notice.

You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Third Party Links

Certain content, products and services available through our website may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with Akesi. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites.

Disclaimer and Limitation of Liability

To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of our products. In no instance shall Akesi, our Directors, Shareholders, Employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

Information contained on this website relating to goods and services have been prepared in accordance with Singapore law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside Singapore) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this website constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against Akesi.

Copyright ©

The content displayed on the Website including but not limited to the Website’s look and feel, images, graphics, texts, material and content is the property of, or used with permission by Akesi and all rights are reserved. None of the contents may be reproduced in any form without the written consent of Akesi.

Trademarks

Except as expressly permitted, you will not use or reproduce Akesi’s name, logo or trademarks (the Marks) without Akesi’s prior written approval. The Marks are proprietary to Akesi and/or its business partners and/or affiliates. You shall not use any of the Marks as your own marks or as part of your own marks or in any manner which is likely to cause confusion or to identify your own products or services or to imply endorsement or otherwise of products or services to which they do not relate or in any manner which may cause damage to the reputation of Akesi and/or its affiliates and/or business partners.

Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.